FAQ

About Dufew Our Strength FAQ

You have sales target finished amount requirement to the distributor?

Distributors have no sales targets, and there are no quantity requirements for orders.

Can I transfer the money to you then you pay to other supplier?

We are the manufacturer. You pay us, and we will produce and ship the goods.

Can I delivery the goods from other supplier to your factory? Then load together?

This is acceptable, but it may require an additional cost.

When will you leave your factory and to have your spring festival holidays?

Holidays are observed according to national regulations, and quotations can be provided 24 hours a year.

Can the equipment be installed under hot weather?

Yes, no problem.

Can Your products be installed under the cold weather?

Yes, no problem.

Do You have office in shanghai or guangzhou that i can visit?

There is no office in Shanghai, but the factory in Suzhou is very close to Shanghai.

Can you send your staff to install the equipment for us?

Yes, no problem.

Can I only buy some spare parts from you?

Yes, no problem.

Will you will attend the fair to show your products?

We will participate in some industrial automation exhibitions, such as the Industrial Industry Expo.

Can you send your equipment to my warehouse in guangzhou?

Yes, no problem.

How long it takes you to provide the designing options for us?

Generally, solutions and prices can be provided within about one day.

What is your products standardization?

Chinese standard: GBT 5729-2003

How do you pack the equipment?

First fix with foam, then put into cartons, and finally place on pallets or pack in wooden crates.

Can you can design the equipment according to our size?

We can customize products according to customer size requirements.

How many years have your company made this kind of equipment?

Our company has been doing this for sixteen years.

Which certificate do you have for your equipment?

We have CE certificates.

How many staffs do you have in your factory?

Our factory has more than thirty workers.

How can I to be your agent in my country?

We have independent legal personality and import/export qualifications, and can sign contracts, issue invoices, and make payments normally.

Do you have any agent in our country?

Not yet.

Do you have any real project pictures of the equipment?

Yes, you can refer to the pictures on www.dufew.com.

How far is your factory from the city hotel?

There are various hotels within a three-kilometer radius.

How far is your factory from the airport?

About one hour from Shanghai Hongqiao Airport.

How long it will take from guangzhou to your factory?

About one hour.

Where is your factory located?

Suzhou city, Jiangsu province.

Do you provide free spare parts ?

Spare parts need to be purchased separately.

If OEM is acceptable?

OEM is possible, and we have similar customers.

Do you provide sample? Free or charge?

Samples are charged.

What is your term of payment?

Payment can be made before production.

What is your MOQ?

There is no minimum order quantity; any quantity can be produced and shipped.

Are you a trading company or a manufacturer?

We are the manufacturer.

How long is your delivery time?

Delivery time depends on quantity, generally 3 to 10 days.

How many production lines in your factory?

Three production lines.

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